Shipping policy
Basically Technologies ("we" and "us") is the operator of basically.website. By placing an order through this website you will be agreeing to the terms below.
Where We Ship
We currently ship to US addresses only.
Shipping Cost
Shipping is included in the kit price.
Sales Tax
Sales tax will be calculated and applied at checkout based on your delivery address.
How It Ships
The Sorter Dev Kit is a large item. Specific carrier and packaging details will be communicated when your order ships. We reserve the right to change the carrier used to ship your order at any time, provided the service is comparable.
Address Changes
If you need to change your delivery address, contact us before your order has been dispatched and we will do our best to accommodate the change.
Tracking
You will receive a tracking link when your order ships.
Damaged in Transit
If your parcel arrives visibly damaged, please reject it from the courier if possible and contact us immediately. If the parcel was delivered without you present, contact us at contact@basically.website with photos and a description. We will process a replacement or refund once the carrier has completed their investigation.
Lost Packages
If delivery time has exceeded the expected window, contact us at contact@basically.website and we will open an investigation with the carrier. We will process a replacement or refund once the carrier has deemed the parcel lost.
Cancellations Before Shipping
You may cancel your order at any time before it has been dispatched for a full refund. Once dispatched, please refer to our refund policy.